The "Draytek Support Pack" modules consist of a full service that covers the specific preparation of equipment for use in your network, and also a period of technical support by telephone or teleconference, so you have the necessary support to enable better use of equipment.
Can thus benefit of a service configuration prior to receiving the equipment. This means that your equipment will be delivered ready for use with the specific settings of your network by simply connecting to get ready to use.
The following table shows which settings covered on each pack.
| Pack 1 | Pack 2 | Pack 3 |
| Ligações operador | √ | √ | √ |
| Upgrade firmware | √ | √ | √ |
| Firewall + DoS | √ | √ | √ |
| NAT | √ | √ | √ |
| DHCP | √ | √ | √ |
| QoS | | √ | √ |
| Backup 3G/4G | | √ | √ |
| vLAN | | | √ |
| VPN | | | √ |
| VOIP | | | √ |
| Suporte (*) | 30 dias | 60 dias | 90 dias |
(*) Support by telephone or teleconference.
